WE SHIP WORLDWIDE.
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Customer Service

Shipping & Delivery

Posh Baby and Kids is committed to providing the best possible experience for all of our customers. As such, we take the complete process of delivering your products on time and in great condition very seriously.

We partner with some of the top freight companies such as UPS and Fed-ex to deliver your products on time.

Where We Ship

Posh Baby and Kids currently ships Worldwide. Free shipping is available to Canada and the Contiguous United States (Hawaii and Alaska not included) only.

For orders to Hawaii and Philippians, and Yukon or Northwest Territories in Canada we reserve the right to charge additional shipping fees if necessary. The customer will be informed prior to the products being shipped and provided with the choice of paying extra for the service.

When We Ship

We aim to ship all orders within 2-5 days of confirming payment on each order. However, some delay may apply based on the availability of the product. Please check the product page to see if any lead times apply. If an order is out of stock and an order is received, the customer will be informed and provided with the option of a refund or being placed on the back order list.

Delivery

All orders will be shipped from the following address:

Posh Baby and Kids

104, 4th Street

Blaine, WA 98230

Freight and delivery lead times depend on your proximity to our shipping location. Most continental states in the US and Canada will receive your order within 7-10 business days.

Posh Baby and Kids is not responsible for any delays caused in transit by the shipping companies. Weather related delays are out of the control of both Posh Baby and Kids and our affiliated shipping companies.

Privacy & Security

Posh Baby and Kids places your privacy in the highest regard and none of the information collected throughout your experience on our website is ever shared with any third parties or marketing companies. We have created the following policy to ensure that your privacy is treated with the upmost importance:

What this Privacy Policy Covers

This privacy policy covers poshbabyandkids.com's treatment of personally identifiable information collected by poshbabyandkids.com through a website owned and operated by poshbabyandkids.com.

This privacy policy does not apply to the practices of companies that poshbabyandkids.com does not own or control, or of persons that Poshbabyandkids.com does not employ or manage.

Collection and Use of Personal Information

You can visit the websites of Poshbabyandkids.com without revealing any personal information. However, Poshbabyandkids.com needs certain personal information if you wish to purchase our products, register for an affiliate account, receive Poshbabyandkids.com newsletter, or use certain Poshbabyandkids.com services.

Where required, this information may include your personal contact information and/or your company contact information. Poshbabyandkids.com will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member's account, and to contact you regarding new products and services.

By accessing the services of Poshbabyandkids.com and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

Poshbabyandkids.com automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. Poshbabyandkids.com may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, Poshbabyandkids.com does not connect this non-personal data to any personal information collected from you.

Information Sharing and Disclosure

Poshbabyandkids.com does not disclose your personal information to any third party companies.

Poshbabyandkids.com may be required to disclose your personal information when:

  • We have your express consent to share the information for a specified purpose;
  • We need to respond to subpoenas, court orders or such other legal process;
  • We need to protect the personal safety of the users of our websites or defend the rights or property of Poshbabyandkids.com;
  • We find that your actions on our websites violate the Poshbabyandkids.com Terms of Use document or any of our usage guidelines for specific products or services.

Consent

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to poshbabyandkids.com. If you have provided personal information to poshbabyandkids.com and no longer consent to its use or disclosure as outlined herein, please notify poshbabyandkids.com at social@poshbabyandkids.com.

Security

Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Poshbabyandkids.com Information protected for your privacy and security. In certain areas of our websites, as identified on the site, Poshbabyandkids.com uses industry-standard SSL-encryption to protect data transmissions.

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

Further, Poshbabyandkids.com retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.

Changes to this Privacy Policy

Poshbabyandkids.com may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Poshbabyandkids.com websites after any such amendments signifies your acceptance thereof.

Returns & Replacements

Posh baby and Kids stands behind every product that is shipped out of our facility, and aims to provide only the highest quality of products. If you are unsatisfied with your purchase, please consider the following policies:

Return of Unopened Items

All unopened items can be shipped back to Posh Baby and Kids for a full refund on the price of the product. Since shipping costs are incurred in shipping the product to you, this amount will not be returned.  Please contact us within 15 days of receiving the product to apply for a refund. The offer is no longer available after the 15 days from receiving the product.

Return of Damaged Products

We try our best to only ship products of the highest quality but products can sometimes be damaged in transit. If you receive a damaged product, please contact us within 15 days of receiving the product to initiate a return or exchange.

We may require documentation to establish the extent of the damage suffered by the product and refusal to provide this proof will result in termination of the returns process.

Damaged products can be returned for a full refund or a replacement product. You will not be responsible for the return shipping if the return is initiated due to a damaged product.

Please contact us immediately after spotting any damage, and do not ship the product back to us unless specifically directed to by our customer service team. You can contact us at sales@poshbabyandkids.com regarding any questions or concerns.

Order & Payment Processing

Is your web site secure?

Shopping with your credit card at poshbabyandkids.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a real person when placing an order. Call us anytime Monday thru Friday between 8am and 5pm Pacific time. Our toll free number is: 866-347-1858

Payment Options

We accept Visa, Mastercard, American Express, or Discover as forms of payment. If you would like to use an alternative form of payment such as Paypal, wire transfer, purchase order, call us at 866-347-1858

Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

Pricing & Promotions

Currency of Operations

All Pricing listed on poshbabyandkids.com is listed in the USD currency. Taxes may be charged based on the state from which you are ordering.

Applicable Taxes

Since Posh Baby and Kids is based out of Blaine, WA. All Washington state taxes are applicable on all orders.

Canadian Orders

Orders from Canada will be shipped from Burnaby, B.C. and thus all provincial and federal taxes are applied on each order.

No customs or duties will be charged on Canadian orders.

Promotions

Any promotional pricing will only be available for its applicable time period.

Multiple discount codes cannot be applied at once, only one will apply.

Tracking Orders

Once your order is shipped, you will receive an email from us containing your tracking number, this number can be used to track your shipment from the applicable shipping company.

 

If you have any questions, recommendations, or concerns, please contact us at socail@poshbabyandkids.com or give us a call at 866-347-1858